Conditions of Use & Sale
Last updated on 4 October, 2021.

Welcome to www.gpmultisystem.co.uk website.

GP Multisystem Limited and/or their affiliates (“GP Multisystem”) provide website features and other Goods and services to you when you visit or shop at gpmultisystem.co.uk (the “website” or “webstore”). Please see our Privacy Notice to understand how we collect and process your personal information through website.

Conditions of Sale
These Conditions of Sale govern the sale of Goods by GP Multisystem to you.

Please read these conditions carefully before placing an order with GP Multisystem. By placing an order on website, you signify your agreement to be bound by these conditions.

1. Our contract

The offer on the website contains a complete and accurate description of the Goods. The description is sufficiently detailed to enable a proper assessment of the offer by you. If the GP Multisystem uses images, these are a true representation of the Goods. Obvious mistakes or errors in the offer do not bind the GP Multisystem.

The agreement is subject at the time you accept the offer and meet the corresponding conditions.
Placing an order in the website can be done through an Account or by choosing the option of purchase without registration.
After you provide all necessary data, a summary of the order will be displayed. The order summary will contain information concerning: subject of the order, unit and total price of the ordered Goods, including delivery costs and other, if any, selected payment method, selected delivery method, delivery time and costs.
To place an order, it is necessary to provide in the Electronic order form personal data marked as obligatory, accept the content of the Conditions of Use & Sale, send the order by pressing the confirm button.
After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
All orders are subject to acceptance by us by sending you an e-mail confirming dispatch, at which stage the contract is formed.
If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site (if available). For each delivery, we will inform you in our dispatch confirmation E-mail if an electronic invoice is available.

Please note that we sell Goods only in quantities which correspond to the typical needs of an average household. This applies both to the number of Goods ordered within a single order and the placing of several orders for the same Goods where the individual orders comprise a quantity typical for a normal household.

2. Right of cancellation up to 14 days, exceptions to cancellation and our voluntary returns guarantee

Statutory right
Unless one of the exceptions listed below applies, if you are a Consumer, you can cancel your order without giving any reason within 14 days from the day on which you receive the Goods purchased (or last Good, lot or piece if it relates to Goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract.

You must inform us (GP Multisystem) of your decision to cancel your order. You may submit your request by contacting us. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item.

Effects of cancellation
We will reimburse all payments received from you for the Goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the Goods no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these Goods. You may be liable if the value of the Goods returned diminishes due to the handling of the Goods (except when it was necessary to establish the nature, characteristics and functioning of the Goods).

Exceptions to the right of cancellation
The right of cancellation does not apply to:
the delivery of Goods which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
the supply of Goods made to your specifications or clearly personalized;
the supply of Goods which may deteriorate or expire rapidly;
the price or remuneration depends on fluctuations in the financial market, over which the GP Multisystem does not exercise control, and which may occur before the expiry of the deadline for withdrawal from the contract;

3. Pricing and availability

All prices are inclusive of legally applicable VAT.

We list availability information for Goods sold by us on the website including on each Goods information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any Goods you order turn out to be unavailable and you will not be charged for those Goods.

Please note that unless otherwise stated on the website, delivery estimates are stated in the offer. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a Goods correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the Goods at the correct price or cancel your order. If a Goods correct price is lower than our stated price, we will charge the lower amount and send you the Goods.

4. Goods information

Unless expressly indicated otherwise, GP Multisystem is not the manufacturer of the Goods sold on this website. While we work to ensure that Goods information on our website is correct, actual Goods packaging and materials may contain more and different information to that displayed on our website. All information about the Goods on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the Goods before use.

5. Customs

When ordering Goods from GP Multisystem you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
The Goods offered on this website are manufactured and shipped from the European Union

6. Electronic communications

When you send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail or communications on the website. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

7. Copyright, authors’ rights and database rights

All content included in or made available through website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of GP Multisystem or its content suppliers and is protected by UK and international copyright, authors’ rights and database right laws.

You may not extract and/or re-utilize parts of the content of website without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the content of website, without our express written consent. You may also not create and/or publish your own database that features substantial parts of website (e.g. our prices and Goods listings) without our express written consent.

8. Trademarks

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through website are trademarks or trade dress of GP Multisystem or another business entity. GP Multisystem’s trademarks and trade dress may not be used in connection with any Goods or service that is not GP Multisystem’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits GP Multisystem. All other trademarks not owned by GP Multisystem that appear in website are the property of their respective owners.

9. Your Account

In some situation, you may need your own website Account to be able to shop in the webstore, and you may be required to be logged into the Account.

If you use website, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your Account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website.

We reserve the right to refuse access to the store or terminate Accounts if your behavior gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on the website. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point.

10. Our liability

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

GP Multisystem will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the website.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

11. Applicable law

These conditions are governed by and construed in accordance with the laws of the Republic of Poland, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU or the UK, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Warsaw City, Poland, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Poland or in the EU country in which you live. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us.

12. Alterations to service or amendments to the conditions of use

We reserve the right to make changes to website, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the website. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. Waiver

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

14. Children

We do not sell Goods for purchase by children. If you are under 18 you may use the website only with the involvement of a parent or guardian.

15. Our contact details

This website is owned and maintained by
GP Multisystem Limited
Craven House
40-44 Uxbridge Road
W5 2BS London

16. Reclamations

GP Multisystem is obliged to deliver the Goods free from physical and legal defects and is responsible to you for physical and legal defects of the purchased Goods on the principles set forth in the polish Civil Code.
If the Goods have physical or legal defects, you may submit a complaint to us under the warranty for defects:
through an electronic complaint form;
in a written form to the address of GP Multisystem’s registered office or via e-mail.
The application should specify the defect, which, in the opinion of you, the Goods have, your contact address and if possible – document the said defect and present a proof of purchase of the Goods in the GP Multisystem webstore.
GP Multisystem is obliged to respond to the complaint within 14 days from the date of its receipt.
If the GP Multisystem has not responded within the aforementioned period, it shall be deemed to have acknowledged the complaint.
The response to the complaint shall be provided by the GP Multisystem to you in writing or on a durable medium.
The steps to be taken by you in order to lodge a complaint, including the method of delivery of the claimed Goods to the GP Multisystem are indicated at the electronic complaint form. In the event the Client uses a different way of lodging a complaint than through the electronic complaint form – the GP Multisystem shall inform you about further steps in the complaint procedure.
In the case of the GP Multisystem’s recognition of the complaint as justified: costs of replacement, repair, including the cost of shipment related to the complaint of the Goods shall be borne by the GP Multisystem.